Frequently Asked Questions
What are wax melts?
Wax melts are scented pieces of wax that are melted in a wax melt burner to release fragrance into your home.
How do I use a tea light wax melt burner?
Place a wax melt in the dish at the top of the burner, then light an unscented tea light underneath. The heat will gently melt the wax and release the fragrance.
How long do wax melts last?
Each wax melt can typically last between 8–12 hours of fragrance, depending on the scent and your environment.
Do you offer white label or wholesale for wax melts and candles?
Yes, we offer white label and wholesale options for wax melts and candles. If you're interested in stocking our products under your own brand or purchasing in bulk, please get in touch with us via our contact form and we'll be happy to discuss your requirements.
What is the difference between a candle and a wax melt?
Candles have a wick and are burned directly, whereas wax melts are flameless — they are melted using the heat from a tea light or electric burner beneath them. Wax melts tend to throw scent more strongly and are a popular alternative to candles.
How do I clean my wax melt burner?
Place a cotton wool ball in the warm liquid wax to absorb it. Wipe the dish clean with a paper towel before adding a new melt.
How long will it take to receive my order?
We aim to dispatch all orders within 1–2 working days. Delivery times will vary depending on your location and the shipping method selected at checkout.
My order has arrived damaged or items are missing — what should I do?
We're really sorry to hear that! If your order has arrived damaged or something is missing, please contact us within 48 hours of receiving your order with your order number and a photo of the damage or contents received. We'll do our best to resolve this for you quickly.
Do you offer free shipping?
Please check our shipping page for current delivery options and thresholds.
Can I return or exchange my order?
Please refer to our returns policy page for full details on returns and exchanges.
How can I contact you?
You can reach us via the contact form on our website and we'll get back to you as soon as possible. or email us at hello@candleandwaxmeltsupplies.co.uk
⚠️ Safety Information
Important: We recommend burning wax melts for 2–4 hours at any one time. Never leave a burning wax melt burner unattended. Always keep out of reach of children and pets, and place on a heat-resistant surface away from flammable materials. Follow the instruction of the product.